Rider policies

Order cancellation policy

• Rider can cancel an order only before pickup.
• After pickup, cancellation is not allowed.

Valid reasons for cancellation

• Wrong address
• Customer not reachable
• Package issue

Invalid cancellation

• Personal reasons
• Delay by rider
• Ignoring order

Repeated invalid cancellations may lead to penalties or account suspension.

Penalty policy

To maintain service quality, the following penalties apply:

• Order cancellation after accepting: ₹20 penalty
• Late delivery (without reason): ₹10 penalty
• Customer complaint: Warning / ₹20 penalty
• Fake delivery / fraud: Permanent ban

Note: Multiple violations can lead to account suspension.

Earnings & payments

Base earning per delivery: ₹30 – ₹50

Extra earning per km: ₹5 – ₹10

Bonus system

• 10 deliveries/day → ₹100 bonus
• 20 deliveries/day → ₹300 bonus

Payment cycle

• Weekly payout (every Monday)
• Direct bank transfer

Note: Penalties (if any) will be deducted from total earnings.