JhatPat Courier

This policy defines cancellation timelines, refund eligibility, and settlement timelines for orders booked on Jhatpat Courier Delivery.

1. Order Cancellation

Orders cancelled before rider assignment or pickup are generally free of cancellation charges
Once a rider is assigned or pickup is completed, cancellation charges may apply

2. Refund Eligibility

Refunds may be initiated in the following scenarios:

Failed payment transaction
Duplicate debit
Service not provided despite confirmed payment

3. Non-Refundable Scenarios

Order completed successfully
Service failure caused by incorrect delivery details provided by the customer
Delays arising from force majeure or unavoidable conditions such as weather or traffic disruption

4. Refund Timeline and Method

Approved refunds are typically initiated within 5 to 7 working days
Refunds are credited to the original source of payment

5. Partial Refunds

In cases where service was partially rendered, Jhatpat Courier Delivery may provide a partial refund based on the order stage, rider movement, and incurred service costs.

6. Refund Support

Phone: +91 9152052920 / +91 9152052930