1. Information We Collect
We collect only the information required to operate courier and logistics services efficiently.
- Identity and contact details, including name, mobile number, and email address
- Pickup, drop, and related location details for delivery fulfilment
- Payment references processed through authorized payment gateways
- Technical and usage information such as device metadata and in-app activity
2. Purpose of Processing
- To create, assign, and complete pickup and delivery requests
- To process transactions and provide service confirmations
- To improve reliability, support quality, and user experience
- To communicate order updates, operational notices, and customer support responses
3. Payment Security
Payments are handled through trusted third-party processors such as Razorpay. Jhatpat Courier Delivery does not store full card credentials or UPI PIN details on its systems.
4. Information Sharing
We may share limited, relevant information with:
- Delivery partners for order fulfilment
- Payment partners for transaction processing
- Government or legal authorities where disclosure is required by law
5. Data Protection and Retention
We apply reasonable technical and organizational safeguards to protect personal data against unauthorized access, loss, or misuse. Data is retained only as long as required for service operations, legal compliance, and dispute resolution.
6. Cookies and Analytics
Our website may use cookies and similar technologies to keep sessions stable, understand usage trends, and improve overall performance.
7. Your Rights
You may request correction, update, or deletion of your personal information, subject to legal and operational requirements. Requests can be submitted through our support channels.
8. Contact
Phone: +91 9152052920 / +91 9152052930
Email: support@jhatpatcourierdelivery.com